Last Updated: August 2026
StonesJoe Marketplace (“StonesJoe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, marketplace, products, and services.
This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices available to you.
StonesJoe operates an online marketplace that connects customers with independent and third-party Vendors.
By using the StonesJoe website, creating an account, purchasing products, registering as a Vendor, contacting us, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.
1. About StonesJoe
StonesJoe is a multi-vendor online marketplace.
Our marketplace allows customers to discover and purchase products offered by independent Vendors.
Depending on how you interact with StonesJoe, we may process information relating to:
- Customers
- Vendors
- Website visitors
- Marketplace users
- Orders
- Payments
- Deliveries
- Customer support
- Vendor applications
- Reviews
- Communications
- Website usage
This Privacy Policy applies to information collected through the StonesJoe website and related marketplace services.
2. Information We Collect
We may collect different types of information depending on how you use StonesJoe.
2.1 Information You Provide Directly
You may provide personal information when you:
- Create a customer account
- Register as a Vendor
- Place an order
- Contact customer support
- Submit a Vendor application
- Subscribe to communications
- Submit a review
- Contact us through a form
- Participate in promotions
- Communicate with StonesJoe
- Update your account information
This information may include:
- Full name
- Username
- Email address
- Telephone number
- Billing address
- Shipping address
- City
- State or region
- Country
- Postcode
- Vendor/store information
- Business information
- Account credentials
- Order information
- Communications with us
3. Account Information
When you create a StonesJoe account, we may collect information necessary to create and maintain your account.
This may include:
- Name
- Email address
- Username
- Password
- Contact information
- Account type
- Account preferences
- Account activity
You are responsible for keeping your login credentials confidential.
If you believe your account has been accessed without authorization, please contact us as soon as possible.
4. Vendor Information
If you register as a Vendor, we may collect additional information necessary to operate the marketplace.
This may include:
- Vendor name
- Store name
- Business information
- Store description
- Store address
- City
- State
- Country
- Postcode
- Telephone number
- Email address
- Payment/payout information
- Product information
- Vendor communications
- Verification information
- Marketplace activity
Some Vendor information may be displayed publicly as part of the Vendor’s marketplace profile or store.
Vendors should not submit unnecessary personal information belonging to other individuals.
5. Customer Order Information
When you purchase a product, we may collect information necessary to process and fulfill your order.
This may include:
- Order number
- Products purchased
- Product quantities
- Product prices
- Shipping address
- Billing information
- Contact information
- Order status
- Delivery information
- Return information
- Refund information
- Communications relating to the order
This information allows us and relevant Vendors to process and fulfill orders.
6. Payment Information
Payments may be processed through third-party payment providers.
Depending on the payment method used, payment providers may process information such as:
- Payment method
- Transaction reference
- Payment status
- Billing information
- Other information required to authorize and process the transaction
Where payment processing is handled by a third-party provider, that provider may process your information according to its own privacy policy and terms.
StonesJoe does not intentionally store complete payment card details when those details are processed directly by an authorized payment provider.
7. Shipping and Delivery Information
To fulfill an order, we may share necessary delivery information with the relevant Vendor, courier, logistics provider, or other service provider.
This may include:
- Recipient name
- Delivery address
- Telephone number
- Order information
- Delivery instructions
We only intend to provide the information reasonably necessary to facilitate delivery and related services.
8. Information About Your Device
When you visit StonesJoe, certain technical information may automatically be collected.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Screen resolution
- Language preferences
- Referring website
- Pages visited
- Date and time of visits
- General website activity
- Technical error information
This information may be used to maintain security, improve website performance, understand website usage, and troubleshoot technical problems.
9. Cookies and Similar Technologies
StonesJoe may use cookies and similar technologies.
Cookies are small files that may be stored on your device when you visit a website.
We may use cookies for purposes including:
- Maintaining login sessions
- Remembering preferences
- Shopping cart functionality
- Checkout functionality
- Website security
- Analytics
- Improving website performance
- Understanding how visitors use our website
Some cookies may be provided by third-party services integrated into the StonesJoe website.
You may be able to control cookies through your browser settings.
Disabling certain cookies may affect the functionality of parts of the website.
10. How We Use Personal Information
We may use personal information for purposes including:
Account Management
- Creating accounts
- Maintaining accounts
- Authenticating users
- Managing Vendor accounts
- Providing account support
Orders
- Processing purchases
- Confirming orders
- Managing payments
- Coordinating fulfillment
- Facilitating shipping
- Processing returns and refunds
Customer Support
- Responding to questions
- Investigating complaints
- Resolving disputes
- Providing technical assistance
- Communicating about orders
Marketplace Operations
- Managing Vendors
- Managing product listings
- Supporting marketplace functionality
- Monitoring marketplace activity
- Improving marketplace operations
Security
- Detecting fraud
- Preventing abuse
- Protecting accounts
- Detecting unauthorized access
- Protecting the website and marketplace
Communications
- Sending transactional messages
- Sending account notifications
- Sending order updates
- Responding to inquiries
- Sending service-related communications
Improvement
We may analyze information to:
- Improve the website
- Improve marketplace functionality
- Improve customer experience
- Understand marketplace usage
- Identify technical problems
- Develop new features
11. Marketing Communications
Where permitted by applicable law, StonesJoe may send marketing communications about products, services, marketplace updates, promotions, or other information that may be relevant to you.
You may be able to unsubscribe from marketing communications by using the unsubscribe option included in the communication.
Even if you opt out of marketing communications, we may continue sending essential service communications relating to your account, orders, payments, security, or other transactions.
12. How We Share Information
We may share personal information where reasonably necessary to operate StonesJoe.
This may include sharing information with:
Vendors
Relevant customer information may be provided to the Vendor responsible for fulfilling an order.
Payment Providers
Payment information may be processed by authorized payment providers.
Shipping and Logistics Providers
Necessary delivery information may be shared with couriers and logistics providers.
Technology and Service Providers
We may use third-party providers for services such as:
- Website hosting
- Security
- Analytics
- Payment processing
- Customer support
- Software services
- Website functionality
Professional Advisers
Information may be disclosed where reasonably necessary to professional advisers such as legal, accounting, financial, or compliance advisers.
Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, court order, legal process, or lawful governmental request.
13. We Do Not Sell Personal Information
StonesJoe does not intend to sell your personal information as a commodity.
We may share information with service providers and marketplace participants where reasonably necessary to provide our services, process transactions, operate the marketplace, protect users, or comply with legal obligations.
14. Vendor Access to Customer Information
Because StonesJoe operates as a marketplace, Vendors may receive limited customer information necessary to fulfill orders.
For example, a Vendor may need:
- Customer name
- Shipping address
- Telephone number
- Order details
Vendors are expected to use customer information only for legitimate marketplace purposes and to handle such information responsibly.
Vendors must not use customer information for unrelated marketing, unauthorized contact, sale, disclosure, or other improper purposes.
15. Third-Party Websites and Services
StonesJoe may contain links to third-party websites, services, payment providers, Vendors, or other external resources.
StonesJoe is not responsible for the privacy practices of third-party websites that we do not control.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
16. Data Security
StonesJoe takes reasonable measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Security measures may include:
- Access controls
- Authentication
- Website security tools
- Encryption where appropriate
- Secure payment processing
- Monitoring
- Software updates
- Administrative safeguards
However, no internet transmission or storage system can be guaranteed to be completely secure.
Therefore, while we work to protect personal information, we cannot guarantee absolute security.
17. Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Providing services
- Maintaining accounts
- Processing transactions
- Resolving disputes
- Preventing fraud
- Maintaining business records
- Complying with legal obligations
- Enforcing agreements
The retention period may vary depending on the type of information and the purpose for which it was collected.
18. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain processing
- Request a copy of certain information
- Withdraw consent where processing is based on consent
- Submit a privacy-related complaint
These rights may be subject to legal exceptions and limitations.
To exercise an applicable privacy right, contact StonesJoe using the contact information provided on our website.
19. Account Information Updates
You may be able to update certain account information through your StonesJoe account.
If you cannot update information yourself, you may contact us for assistance.
Please keep your information accurate and up to date, particularly information necessary for order delivery and account security.
20. Children’s Privacy
StonesJoe is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to StonesJoe without appropriate authorization, please contact us so that we can investigate and take appropriate action.
21. International Users
StonesJoe may serve customers, Vendors, and visitors located in different countries.
As a result, personal information may potentially be processed in countries other than the country where you live.
Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.
22. Nigeria and Data Protection
Where applicable, StonesJoe will seek to handle personal information in accordance with applicable Nigerian data-protection requirements.
This may include requirements concerning:
- Lawful processing
- Transparency
- Data security
- Data minimization
- Individual privacy rights
- Data retention
- Third-party processing
- International transfers
Where applicable, StonesJoe may also work with appropriate service providers or advisers to support compliance with relevant data-protection obligations.
23. Legal Basis for Processing
Depending on the circumstances and applicable law, StonesJoe may process personal information because:
- It is necessary to provide a requested service.
- It is necessary to process an order.
- It is necessary to perform an agreement.
- We have a legitimate business purpose.
- We have a legal obligation.
- You have provided consent.
- Another lawful basis applies under applicable law.
Where consent is the applicable legal basis, you may have the right to withdraw that consent.
24. Fraud Prevention and Security Monitoring
StonesJoe may process information to detect and prevent:
- Fraudulent transactions
- Account abuse
- Fake accounts
- Unauthorized access
- Payment fraud
- Marketplace manipulation
- Malicious activity
- Other security threats
This may include analyzing technical information, account activity, transaction patterns, and other relevant information.
25. Reviews and User-Generated Content
If you submit a product review, rating, comment, photograph, or other content to StonesJoe, certain information associated with that submission may be publicly visible.
Do not include sensitive personal information in public reviews or other publicly visible content.
StonesJoe may moderate, remove, or restrict content that violates applicable rules or marketplace policies.
26. Communications With StonesJoe
If you contact StonesJoe, we may retain the communication and information necessary to respond.
This may include:
- Name
- Email address
- Telephone number
- Order number
- Message content
- Attachments
- Customer service history
We may use this information to resolve your issue and improve customer support.
27. Automated Technologies and AI Services
StonesJoe may use automated technologies or artificial intelligence tools to support certain marketplace or business functions.
Depending on how these technologies are implemented, they may assist with:
- Product content
- Search
- Recommendations
- Customer support
- Fraud detection
- Marketplace administration
- Website functionality
Where personal information is processed through an external technology provider, StonesJoe will seek to use appropriate safeguards and service arrangements.
We will not intentionally provide unnecessary sensitive personal information to AI systems for unrelated purposes.
28. Changes to This Privacy Policy
StonesJoe may update this Privacy Policy from time to time.
Changes may be made because of:
- New marketplace features
- Changes to our services
- Changes in technology
- Changes in legal requirements
- Changes in data-processing practices
When we make significant changes, we may provide notice through the website or another appropriate method.
The latest version will always be published on this page.
The Last Updated date at the top of this Privacy Policy indicates when the policy was most recently updated.
29. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact StonesJoe through the Contact page on our website.
When contacting us about your personal information, please provide enough information for us to understand and respond to your request.
30. Acceptance
By using StonesJoe Marketplace, creating an account, placing an order, registering as a Vendor, or otherwise interacting with our services, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where applicable, StonesJoe may separately request your consent for specific processing activities.
StonesJoe Marketplace
Privacy Policy — Last Updated: August 2026