Contact Us
We’re here to help.
Questions about an order, a product, a store or selling on StonesJoe? Choose the option below that fits best and we’ll get back to you as soon as we can.
Support hours: Monday–Saturday, 8am –11pm WAT
We usually reply within: 1 business day
Customer Support
For help with:
– an order, payment or receipt
– delivery and tracking
– returns, refunds and exchanges
– your account, login or password
Include your order number (in the app under Account → My orders, or in your confirmation email).
Partner (Seller) Support
For help with:
– opening or setting up your store
– adding, editing or restocking products
– orders, delivery and marking orders as sent
– earnings, bank details and withdrawals
Include your store name and any order numbers.
General Enquiries
Partnerships, press, feedback or anything else.
Other ways to reach us:
– Email: support@stonesjoeapparel.ca
– Phone / WhatsApp:
Before You Contact Us
To help us help you faster:
– About an order? Include your order number.
– About a product? Include the product name or link.
– Damaged or wrong item? Include clear photos.
– Partner? Include your store name.
Never share your password, card PIN, OTP or full card number with anyone, including StonesJoe. We will never ask for them.
Frequently Asked Questions
Where is my order?
Open the StonesJoe app, go to Account → My orders and tap your order to see each shipment’s progress. Sellers usually send orders within 1–3 business days. See our Shipping & Delivery Policy for delivery times.
How do I return an item?
Email us within 7 days of delivery with your order number and photos. Our Return & Refund Policy explains what can be returned and how refunds work.
How do I ask a seller a question?
Open the product in the app and tap “Questions? Message the seller”. The seller replies to your email.
I forgot my password.
On the login screen, tap “Forgot password?” and we’ll email you a reset link.
How do I become a Partner?
Choose Partner when you sign up in the app, or register on our Partner sign-up page. See our Partnership page for details.
How do I delete my account?
In the app, go to Account → Delete my account, or email us from the address on your account.