STONESJOE MARKETPLACE
SHIPPING & DELIVERY POLICY
Effective Date: 09-07-2026
Vendor Responsibility
Each vendor is responsible for:
- Packaging products
- Shipping orders
- Delivery timelines
- Shipment tracking (where available)
Processing Time
Vendors should process orders within 1–3 business days unless otherwise stated.
Delivery Time
Delivery times depend on:
- Customer location
- Shipping method
- Courier services
- Public holidays
- Weather conditions
Shipping Fees
Shipping charges are displayed during checkout before payment.
Failed Deliveries
Customers should ensure accurate delivery information.
Additional delivery charges caused by incorrect information may be the customer’s responsibility.
Lost Shipments
Customers should report missing deliveries promptly.
STONESJOE will work with the vendor and courier to investigate.