StonesJoe Marketplace — Shipping & Delivery Policy
Last updated: 03-10-2026
This policy explains how delivery fees are worked out, how long delivery takes, and what happens if a delivery goes wrong. It applies to all orders on our website and app.
1. Who Delivers Your Order
Every product on StonesJoe is sold and sent by an independent seller (“Partner”). Each Partner packs and sends their own items from their shop location, using their own delivery method or a courier.
If your cart has items from more than one Partner, your order is split into one shipment per Partner. The shipments may arrive on different days, and each has its own delivery fee.
2. Where We Deliver
We currently deliver to addresses within Nigeria.
3. Delivery Fees
Delivery fees are based on the estimated road distance between each Partner’s shop and your delivery address
| Distance from the seller to you | Delivery fee (per seller) |
– If we cannot work out the distance for a seller, for example because their shop location is not set, a standard fee applies to that seller’s shipment.
– The fee for each seller is shown at checkout before you pay, and does not change after you pay.
– Distance is calculated from the delivery address you enter, or from your current location if you choose “Use my current location”. Please make sure your address is correct.
– We may update delivery fees from time to time. Fees already paid are not affected.
4. Delivery Times
– Processing: Partners prepare and send orders within 1–3 business days of payment, unless a product page says otherwise.
– Delivery: after sending, delivery usually takes:
| Distance | Typical delivery time after sending |
| Same city (up to 15 km) | 1–2 business days |
| Same or nearby state (15–100 km) | 2–4 business days|
| Other states (over 100 km) | 3–7 business days|
These are estimates, not guarantees. Delivery can take longer because of public holidays, weather, security situations, courier delays or remote addresses. Business days are Monday to Friday, excluding Nigerian public holidays.
5. Tracking Your Order
In the app, open Account → My orders and tap your order to see each shipment’s progress:
Order placed → Payment confirmed → Sent by the seller → Delivered
When a Partner sends your order, you get a notification (if you allow notifications) and an email. The Partner may include a courier name, tracking number or contact details.
6. Receiving Your Order
– Make sure someone is available to receive the delivery, and that your phone number is correct. Couriers often call before delivering.
– Check the parcel when it arrives. If it is damaged, missing items or wrong, tell us within 48 hours with photos (see our Return & Refund Policy).
7. Failed or Missed Deliveries
– If a delivery fails because of an incorrect or incomplete address, a wrong phone number, or because nobody was available after reasonable attempts, the Partner or courier will try to contact you to arrange redelivery.
– Extra delivery costs caused by incorrect information you gave, or by repeated missed deliveries, may be charged to you.
– If an item is returned to the seller because it could not be delivered, you may receive a refund for the item, minus the original delivery fee and any return cost.
8. Late, Lost or Damaged Shipments
– If your order has not arrived within the delivery time in section 4, contact support@stonesjoeapparel.ca with your order number. We will investigate with the Partner and the courier.
– If a shipment is confirmed lost, or arrives damaged, you will receive a replacement or a full refund, including the delivery fee for that shipment.
9. Partners’ Delivery Responsibilities
Partners must:
– keep their shop address and map location accurate, because they decide delivery fees;
– send orders within the processing time, pack them securely, and mark them as “Sent” in the app, with tracking details where available;
– mark orders “Delivered” only once the customer has received them; and
– cover the cost of re-sending or refunding orders that are lost or damaged because of poor packing or their chosen delivery method.
See our Partnership Terms & Conditions for more.
10. Contact
support@stonesjoeapparel.ca. Please include your order number.