Last updated: 03-10-2026
These Customer Terms explain how buying on StonesJoe works. They add to our general Terms & Conditions, and apply whenever you buy on our website (stonesjoeapparel.ca) or in the StonesJoe app, with or without an account.
1. Who You Are Buying From
Products on StonesJoe are sold by independent sellers (“Partners). The seller’s shop name is shown on every product page and in your order. When you buy, your contract of sale is with that Partner. StonesJoe runs the marketplace, takes your payment securely, passes your order to the Partner and helps if something goes wrong.
2. Product Information
– Partners write their own product titles, descriptions, sizes, colours and photos, and are responsible for their accuracy.
– Colours can look slightly different on different screens. Check size guides and descriptions before buying, and use “Message the seller” on the product page if you have a question.
– Stock levels shown are live. We check stock again just before you pay so you are not charged for something that has sold out.
3. Placing an Order
1. Add products to your cart and choose any size or colour options.
2. Enter your delivery address, or use your phone’s location to fill it in. We calculate the delivery fee for each seller in your cart (see the Shipping & Delivery Policy).
3. Review the total: products plus delivery from each seller.
4. Pay through ”Paystack”. Your order is placed as “Pending payment” and becomes “Processing” once your payment is confirmed.
You will receive a confirmation email, and the order appears under Account → My orders in the app.
4. Payment
– All prices and charges are inNigerian Naira (₦). The total you pay is shown before you confirm payment and does not change afterwards.
– Payments are handled by Paystack. StonesJoe does not see or store your full card details, and will never ask for your card PIN, OTP or password.
– Only pay through StonesJoe checkout. If a seller asks you to pay them directly, by bank transfer, WhatsApp or any other way, please refuse and tell us at support@stonesjoeapparel.ca. Payments made outside StonesJoe are not covered by our refund protection.
– If your payment succeeds but the app cannot finish placing the order (for example because your connection drops), do not pay again. Open the app or contact us with your payment reference and we will match the payment to your order.
5. Order Updates and Tracking
Open the order under Account → My orders to see each seller’s shipment:
– Order placed → Payment confirmed → Sent by the seller → Delivered
If you allow notifications, the app tells you when a seller sends your order and when it is delivered. Sellers may add messages such as a courier name or tracking number, which appear on the order and are also emailed to you.
If your order contains items from more than one seller, each seller’s items arrive separately and may arrive on different days.
6. Cancelling an Order
– You can ask to cancel an order before the seller has sent it by contacting support@stonesjoeapparel.ca or the seller with your order number. If the order has not been sent, it will be cancelled and you will be refunded in full.
– Once an order has been sent, it can no longer be cancelled, but you may be able to return it under the Return & Refund Policy.
– A seller or StonesJoe may cancel an order if an item turns out to be unavailable, the price was clearly wrong, payment could not be verified, or we suspect fraud. You will be refunded in full for anything you paid for and did not receive.
7. Receiving Your Order
– Check your order when it arrives. If anything is missing, damaged or wrong, report it within 48 hours of delivery so we can help quickly. You still have the full return period in the Return & Refund Policy for other issues.
– If you are not available to receive a delivery, see the Shipping & Delivery Policy for what happens next.
8. Returns and Refunds
Returns, exchanges and refunds are handled under our Return & Refund Policy. In summary, you can request a return within 7 days of delivery if an item is wrong, damaged, defective, incomplete or significantly different from its description, and approved refunds go back to your original payment method.
9. Reviews
After buying, you can rate and review products. Reviews must be honest and about your own experience. You may only review each product once. Reviews may need approval before they appear. See section 7 of the Terms & Conditions.
10. Messaging Sellers
When you use “Message the seller”, your question and your email address are sent to the seller so they can reply to you by email. Be respectful. Do not share card details or passwords, and do not arrange to pay or buy outside StonesJoe.
11. Your Wishlist and Cart
Your cart and wishlist are saved on your phone so they are still there next time. Items in your cart or wishlist are not reserved; they can sell out until you complete payment.
12. Your Consumer Rights
Nothing in these Customer Terms limits your rights under the Federal Competition and Consumer Protection Act 2018 or any other consumer protection law. If a product is unsafe, not as described or not fit for purpose, you are entitled to the remedies the law gives you, in addition to our Return & Refund Policy.
13. Your Responsibilities
– Give an accurate delivery address and a phone number where you can be reached.
– Do not misuse returns or refunds, for example by falsely claiming non-delivery, returning a different or used item, or disputing a payment you made for an order you received.
– Treat sellers, couriers and our staff with respect.
We may limit or close accounts that misuse the Services, in line with the Terms & Conditions.
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14. Help
For any problem with an order, contact support@stonesjoeapparel.ca with your order number. You can also use the Contact page in the app or on the website.