STONESJOE MARKETPLACE
RETURN & REFUND POLICY
Effective Date: 09-07-2026
Customer satisfaction is important to STONESJOE.
Eligible Returns
Customers may request returns when:
- Wrong product received
- Damaged product
- Defective product
- Missing items
- Product significantly differs from its description
Return Timeframe
Return requests must be submitted within 7 days of delivery unless otherwise stated by the vendor or required by law.
Non-Returnable Items
Unless defective or required by law, the following generally cannot be returned:
- Personalized products
- Perishable goods
- Gift cards
- Downloadable digital products
- Opened hygiene items
Refund Process
Approved refunds may be processed to the original payment method.
Refund processing times vary depending on the payment provider.
Vendor Responsibilities
Vendors are responsible for handling valid return requests and cooperating with STONESJOE during dispute resolution.
STONESJOE’s Role
STONESJOE may assist in resolving disputes and may issue binding decisions where appropriate to maintain marketplace fairness.