Last updated: 03-20-2026
These Partnership Terms apply to everyone who sells on StonesJoe (“Partners”, vendors or sellers). They add to our general Terms & Conditions and replace any earlier Vendor Agreement. By opening a shop on our website or in the StonesJoe app, you agree to them.
1. Becoming a Partner
To sell on StonesJoe you must:
– be at least 18 years old;
– give accurate details: your name, shop name, phone number, shop address and, for payouts, a Nigerian bank account in your own name or your registered business’s name;
– have the legal right to sell the products you list; and
– follow these Terms, the Prohibited Products Policy, the Return & Refund Policy and the Shipping & Delivery Policy.
You can open a shop on the website or in the app by choosing Partner when you sign up, or later from your account. New shops may need to be approved by StonesJoe before they can sell. We may ask for identity or business documents (such as a CAC certificate) before approving a shop or paying out earnings.
2. Your Shop and Listings
– You are responsible for everything in your listings: product names, photos, descriptions, sizes, colours, prices, stock levels and any warranty you offer.
– Listings must be accurate and not misleading. Photos must show the actual product, or a faithful image of it, and you must own them or have permission to use them.
– Products with sizes or colours must show every option you actually stock. Keep stock levels up to date in the app (My products & stock) or on the website, so customers do not buy items you cannot send.
– New products may be reviewed by StonesJoe before going live. Trusted Partners may be allowed to publish immediately. We may edit, hide or remove any listing that breaks our policies.
– You must not list anything in the Prohibited Products Policy.
3. Prices and Fees
– You set your own prices in Nigerian Naira (₦), including any sale prices. Prices must include any taxes you are required to charge.
– Delivery fees are calculated by StonesJoe from the distance between your shop and the customer (see the Shipping & Delivery Policy) and are added to the customer’s order for your shipment. Keep your shop address and map location accurate, because they decide the fee.
– StonesJoe charges a commission of 4% of the product price on every completed sale. COMMISSION IS NOT CHARGED ON DELIVERY FEES. The commission is deducted automatically before earnings reach your balance. We will give you at least 14 days’ notice of any change to the commission rate.
– Payment processing costs are covered by, PARTNER.
4. Payments and Your Earnings
– Customers pay through StonesJoe checkout using Paystack. You must never ask customers to pay you directly, outside StonesJoe (see section 9).
– When a customer pays, the order appears in your Orders list as “To send”, and you receive a notification and an email.
– Your earning for each order (the order amount minus StonesJoe’s commission) is shown on the order and added to your balance in Earnings & withdrawals.
– Earnings may be held or adjusted for refunds, returns, cancelled orders, chargebacks and payment reversals relating to your sales.
5. Withdrawals
– Add your bank account (account name, 10-digit account number and bank) under Earnings & withdrawals. Withdrawals are paid only to that account. For your security, bank details cannot be changed while a withdrawal is pending.
– You can request a withdrawal when your available balance is at least the minimum withdrawal amount of ₦5000. You can have one pending request at a time.
– StonesJoe reviews each request and aims to pay approved requests within 7 business days. You can see each request’s status (Pending, Approved or Cancelled) in the app.
– We may delay or decline a withdrawal while we investigate suspected fraud, a breach of these Terms, an unresolved customer complaint, or a payment reversal, or where the law requires it. We will tell you why where we are allowed to.
– You are responsible for your own taxes on your earnings.
6. Handling Orders
When you receive an order you must:
1. Prepare it within 1–3 business days of payment, unless your listing clearly states a longer time.
2. Pack items securely so they arrive undamaged.
3. Send the order to the customer’s delivery address using a reliable method, and mark it as “Sent” in the app. You can include a message such as the courier name or tracking number. The customer is notified and emailed.
4. Mark it as “Delivered” only once the customer has received it.
5. Never send an order that is not shown as paid.
You can see each order’s delivery address, the customer’s phone number and the items (including sizes and colours) in Orders. If you cannot fulfil an order, for example because an item is out of stock, tell StonesJoe and the customer immediately so the customer can be refunded.
7. Customer Service, Returns and Refunds
– Reply to customer questions, which reach you by email through “Message the seller”, within 2 business days.
– Handle returns and refunds in line with the Return & Refund Policy. You must accept returns where an item is wrong, damaged, defective, incomplete or significantly different from its description.
– StonesJoe may decide disputes between you and a customer, and may refund a customer and deduct the amount from your balance where the Return & Refund Policy or the law requires it.
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8. Customer Information
You receive customers’ names, phone numbers and delivery addresses only to fulfil and support their orders. You must:
– keep this information secure and confidential;
– use it only for fulfilling, delivering, supporting and returning StonesJoe orders;
– not add customers to your own marketing lists, contact them for other purposes, or share or sell their information; and
– follow the Nigeria Data Protection Act 2023.
9. No Off-Platform Sales
You must not try to move a StonesJoe customer, order or payment outside StonesJoe. This includes asking for payment by bank transfer, WhatsApp, social media or your own website, or putting such details in listings, parcels or messages, to avoid commission or our protections. Breaking this rule may lead to your shop being closed and your balance being held while we investigate.
10. Performance Standards
To keep customers’ trust, we may monitor late shipments, cancellations, complaints, returns and reviews. We may warn you, limit your listings, reduce your visibility or suspend your shop if your performance falls well below reasonable standards.
11. Suspension and Closing Your Shop
– StonesJoe may suspend or close your shop, remove listings and hold your balance where reasonably necessary if you break these Terms or the law, sell prohibited, counterfeit or misdescribed products, mistreat customers, commit fraud, or put customers or StonesJoe at risk. Where appropriate and lawful, we will tell you why and give you a chance to respond.
– You can close your shop by deleting your account in the app or by emailing us. You must first complete or cancel any orders customers have already paid for. Your listings are then removed. Any remaining balance will be paid out once all returns and complaints for your past orders are resolved, minus any amounts you owe.
12. Your Content
You keep ownership of your photos and descriptions. You give StonesJoe a non-exclusive, royalty-free licence to display, resize, adapt and promote them on our website, app, social media and advertising while your listings are live, and for a reasonable time after for records. You confirm you have the right to grant this licence.
13. Responsibility
– You are responsible for your products and their safety, and for any claims arising from them, including product liability, intellectual property infringement and breach of consumer protection law. You agree to cover StonesJoe’s reasonable losses and costs arising from such claims.
– StonesJoe provides the marketplace “as is”. To the extent the law allows, we are not liable for lost profits, lost sales or indirect losses, and our total liability to you in any 12-month period is limited to the commission we earned from your sales in that period.
14. Changes, Law and Contact
We may change these Partnership Terms with at least 14 days’ notice for significant changes, by email or in the app. These Terms are governed by the laws of the Federal Republic of Nigeria.
Partner support: support@stonesjoeapparel.ca. Include your shop name and any order numbers.