We're here to help.

Whether you have a question about an order, a Seller store, a product, or the StonesJoe Marketplace, we’d love to hear from you.

Have a question? Get in touch with us and we'll do our best to help.

Contact Us

How Can We Help?

Choose the option that best describes your question.

🛍️Customer Support

Have a question about:

Please contact us with your order information where applicable so we can assist you more efficiently.

Are you a StonesJoe Seller and need assistance with:

Please include your store name and relevant details when contacting us.

For general questions about StonesJoe, partnerships, marketplace opportunities, or other enquiries, send us a message.

To help us respond more quickly, please include as much relevant information as possible.

For order-related questions, include your:

Order number

For Seller-related questions, include your:

Store name

For product questions, include:

Product name or product link

Please do not include passwords, payment card numbers, or other sensitive account information in your message.

How do I become a Seller?

Visit our Become a Seller page to learn about selling on StonesJoe and begin the Seller registration process.

How do I contact a Seller?

If you have a question about a product or Seller store, please use the appropriate marketplace communication/support process provided by StonesJoe.

I have a problem with my order. What should I do?

Contact StonesJoe Support and provide your order number and details about the issue.

How can I update my account information?

Log into your StonesJoe account and access your account dashboard to manage your available account information.