Help for StonesJoe Partners, from setting up your store to getting paid.
Fill in the form below, and our Partner Support team will reply to your email, usually within 1 business day.
Before you send
- About an order? Include the order number. It’s under Orders in the StonesJoe app.
- About a product? Include the product name or link.
- Withdrawals: check Earnings & withdrawals in the app first, which shows each request’s status.
- Never share passwords, card PINs or OTPs. StonesJoe will never ask for them.
Quick answers
How do I add a product? In the app: Account → Seller dashboard → Add product. Add photos, a price, a category and, if needed, sizes and colours.
How do I restock or edit a product? Account → My products & stock, then tap Edit, or change the quantity and tap Save.
I have a new order. What now? Open Orders → To send, pack and send it within 1–3 business days, then tap Mark as sent. Tap Mark as delivered once the customer has it.
When do I get paid? Request a withdrawal in Earnings & withdrawals once your balance is at least ₦5,000. Approved requests are paid within 7 business days.
Read more: Partnership Terms & Conditions · Return & Refund Policy · Shipping & Delivery Policy · Prohibited Products Policy